As a ‘Thank You’ for visiting us at the UDA convention, enjoy complimentary access to our Introductory Training Course.

* Remember to submit your answers to the course questions to receive your 2 hr CE credit.

    CE Questions

    1. When dental costs increase, the dental practice should:

    1. Raise their fee-for-service fees
    2. Pass costs on to all patients
    3. Absorb the increased costs in the practice
    4. Decrease salaries, find cheaper suppliers and labs

    2. The majority of dental consultants:

    1. Are people with good intentions
    2. Have no formal business degrees or training
    3. Typically teach “status-quo” information
    4. All answers are correct

    3. Hidden revenue streams in dentistry are often overlooked, untapped, and avoided because of two things:

    1. Lack of business training and fear
    2. Lack of dental training and fear
    3. Fear of profitability
    4. a and c are correct

    4. Having the same price point for a dental procedure when there is a differential in cost of goods:

    1. Forces dentists to utilize the least expensive labs and suppliers
    2. Affords patients to have the best dentistry possible
    3. Is good for the patient
    4. Is good for the dentist

    5. Offering patients choice with dental products and procedures, and charging them an agreed upon amount for the better services:

    1. Increases consumer/patient trust
    2. Decreases consumer/patient trust
    3. Would be considered “nickel and diming” the patient
    4. Is a business principle not seen in any other business

    6. Offering choice and being paid an additional fee from an insured patient for a more expensive product or procedure:

    1. Breaches your PPO contract
    2. Is fraud and will land you in jail
    3. Should never be offered to a PPO insured patient
    4. None of the above is true

    7. Why should we present choice to our patients with products and procedures?

    1. Because it’s the ethical and moral thing to do
    2. It should be their choice
    3. You’re not profitable with more expensive products and procedures
    4. All answers are correct

    8. Why should we offer every patient ridge preservation?

    1. Maintains ridge integrity for future implant success
    2. All answers are correct
    3. Periodontal integrity of adjacent teeth are maintained
    4. Improves the fit for fixed and removable prosthetics

    9. Dental offices do not charge for suturing with bone placement because:

    1. They love doing free work, and it might cause “patient pushback”
    2. It’s the way it has always been done
    3. All answers are correct
    4. They don’t know what they don’t know

    10. Periodontal disease:

    1. Is caused by infection in the gum tissue
    2. Is often underdiagnosed and undertreated
    3. Is often treated to insurance limitations
    4. All answers are correct

    11. The YNINDI acronym stands for:

    1. Yes, no, I never did it
    2. Yeah, no, I’m not doing it
    3. Yeah, nope, I’m not dentally inept
    4. Yes, nope, I never digested it

    12. Limiting factors that negatively affect profitability in a dental practice are:

    1. Philosophies not grounded in business principles
    2. The “status-quo” of dental protocols
    3. YNINDI syndrome employees and dentists
    4. All answers are correct

    13. From the MPMB investigation on PPO contracted fees, we learned that:

    1. PPO contracted fees have nothing to do with our fee-for-service fees
    2. PPO contracted fees are set based on insurance companies profit and loss
    3. A and B are correct
    4. PPO contracted fees are determined by our fee-for-service fees

    14. From the MPMB investigation on PPO contracted fees, we learned that:

    1. Dentists can charge an upgrade fee for value-added services to insured patients
    2. Dentists cannot charge additional fees to insured patients
    3. Choice cannot be offered to insured patients
    4. Dentists cannot create codes for value-added services

    15. The “real” reason third-party payers want you to send in your fee-for-service fees with your EOBs is to:

    1. Show their clients the savings made by being a member of their insurance plan
    2. To increase their contracted fees with participating dentists
    3. Manage your fee-for-service fees
    4. Determine their annual fee increases with providers

    16. Who should ultimately pay for more expensive dental products and services?

    1. The dental team
    2. The patient
    3. The dental insurance company
    4. The dentist

    17. The new Utah Dental Law now known as the “Network Leasing, Down-coding, and Bundling Protections Law”:

    1. Allows dental plans to still down-code and bundle procedures, but they cannot force a dental practice to write off legitimate procedures
    2. Forces dental insurance companies to have appropriate language on their EOBs
    3. Is the most powerful dental law in the nation
    4. All answers are true

    18. The new Utah Dental Law now known as the “Network Leasing, Down-coding, and Bundling Protections Law”:

    1. Prevents dental insurance plans from forcing dentists to write off local anesthetic
    2. Prevents bundling of build-ups, and many other procedures
    3. Prevents dental leasing companies from combining you with cheaper reimbursement rates
    4. All answers are correct

    19. Periodontal therapy is often not successful because:

    1. Patients don’t fully understand the disease
    2. Patient compliance and systemic health issues
    3. Treatment protocols are antiquated, not aggressive enough
    4. All answers are correct

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